Frequently Asked Questions
ORDERS & SHIPPING
Tracking information can take 1–3 business days to update after your order ships. If it's been longer than that and you're still not seeing movement, reach out at hello@delficollective.com.
RETURNS & EXCHANGES
We accept returns within 15 days of receiving your order. Items must be unworn and in original condition with all tags attached. Eligible returns may be refunded in full or exchanged. See our [Shipping + Returns] page for complete details.
Exchanges are accepted within 15 days of delivery on unworn, tagged items. To start an exchange, visit our [Start a Return] page.
Refunds typically appear within 5–7 business days of us processing your return.
Final sale items cannot be returned, refunded, or exchanged. The following are always final sale: items marked 30% off or more, all international orders, and anything marked Final Sale at time of purchase.
Final sale items cannot be returned, refunded, or exchanged. The following are always final sale: items marked 30% off or more, all international orders, and anything marked Final Sale at time of purchase.
PRODUCTS & SIZING
Preorder lets you secure your size before an item sells out. Your card is charged in full at purchase — that's how we allocate inventory. Your order ships by the date listed on the product page; in some cases, preorder dates may shift slightly.
Many of our pieces are produced in limited quantities and won't return. If you have your eye on something specific, email hello@delficollective.com and we'll let you know what's possible.
Join the waitlist on the product page. We'll email you if your size becomes available.
WHOLESALE & PRESS
Yes. Complete our wholesale inquiry form and we'll be in touch.
For influencer and UGC inquiries, email pr@delficollective.com.
Reach our press team at pr@delficollective.com
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